Exchange and Return Policy

At Clarity Technology, we are committed to customer satisfaction and to complying with applicable consumer protection regulations in the Kingdom of Saudi Arabia. Our exchange and return policy is outlined below.

First: Exchange Policy

Customers may request an exchange within 3 days of receiving their order, subject to the following conditions:

  • The product must be in its original condition, unused, uninstalled, and undamaged.
  • The product must include all original accessories and packaging.
  • All original seals and labels must remain intact.
  • The store reserves the right to inspect the product before approving an exchange request. This may include requesting explanatory photos or videos from the customer or inspecting the product after it has been returned to verify compliance with the exchange conditions.

Exchange Shipping Fees

  • Customers are responsible for exchange shipping costs when the request is due to a change of mind or a preference for a different product.
  • If the exchange is due to a manufacturing defect, an incorrect product, or an error by the store, the store will cover all shipping and exchange costs.
  • For international orders, customers are responsible for all shipping and reshipping costs unless the exchange is required due to an error by the store or a manufacturing defect.

Products That Cannot Be Exchanged

An exchange is not available in the following cases:

  • Products manufactured or prepared according to a special request or specifications provided by the customer, unless the product is defective or does not conform to the requested specifications.
  • Products damaged through misuse or incorrect installation after delivery.
  • Software, digital licenses, electronic codes, or digital products that have been activated or used.
  • Exchange requests submitted more than 3 days after delivery.

Second: Return Policy

Customers may request a return within 3 days of receiving their order, subject to the following conditions:

  • The product must be in its original condition, unused, and uninstalled.
  • The original packaging and all accessories must be complete.
  • The product is subject to inspection before the return request is approved.

Return Shipping Fees

  • Customers are responsible for return shipping costs when the request is due to cancellation of the purchase or a change of mind.
  • If the product has a manufacturing defect, the wrong product was delivered, or the store made an error, the store will cover all return and shipping costs.
  • For international orders, customers are responsible for all shipping and return costs unless the return is due to an error by the store or a manufacturing defect.

Products That Cannot Be Returned

Returns are not accepted in the following cases:

  • Products manufactured or prepared specifically according to the customer's request.
  • Software, digital licenses, and electronic codes after delivery or activation.
  • Products damaged through misuse or damage occurring after receipt.
  • Products that have been used, installed, or have lost their original packaging.
  • Return requests submitted more than 7 days after delivery.

Damaged or Incorrect Products

If you receive a damaged product, a product with a manufacturing defect, or an item that differs from your order, please contact our customer service team within 48 hours of delivery and provide photos showing the issue.

We will review your request and work to resolve it as quickly as possible. The store will cover all costs associated with the exchange or return in such cases.

General Notes

  • Refunds will be issued to the original payment method once the return request has been approved and the product has been received and inspected.
  • Refund processing may take several business days, depending on your bank or payment service provider.
  • The store reserves the right to reject any request that does not meet the conditions outlined in this policy.